A message from the founders

Hi everyone! Suvi and I have some very exciting news to share!

When we started Lumoa, we wanted to give every employee, in every organization the power to make the right decisions based on the Voice of the Customer. We had directly experienced how challenging it is to collect, analyse, report on customer feedback, and we wanted to help companies to change this. 

In the last 8 years, we’ve made tremendous progress. We started with a vision, with a set of PowerPoint slides ☺ and, thanks to the trust you have placed on us, we’ve become a company processing millions of customer data points every month from all over the world! 

In the last year alone, we have integrated Generative AI technology at a speed that is unmatched in the market. When we look back at all these successes, and the many failures, we are incredibly proud and thankful that you have been a part of the journey. 

Our effort and your passion for Lumoa has not gone unnoticed. And today, I am happy to share that Lumoa is joining Netigate. 

Netigate is a Swedish company that wants to inspire actions through authentic understanding of people. And they have two capabilities that we find are fantastically complementary to Lumoa. 

1. A solid feedback solution, that covers any surveying need an organisation might have – something some of you have asked of Lumoa for a long time.
2. A wealth of expertise around employee experience and a dedicated solution for it – as the mantra goes, there is no happy customer without happy employees. 

I am extremely excited of where this new development will take us. We are now positioned to become the leading European experience management platform. 

So, what will change for you? 

The short, practical answer is nothing. 

In particular: 

• Your contract will remain with Lumoa and there will be no changes to the cost you are paying. 
• You will continue to work with the people you are familiar with, including Suvi, myself, and your dedicated Customer Success Manager. 
• You will continue to log in to and use Lumoa to gather, analyse, and act on the voice of your customers. 
• Your customers data will continue to be processed by Lumoa, within the boundaries of the EU/ETA and its thoughtful legislation. 

We have put together a list of questions and answers about the news of the day, and you can check it out here. 

As we work to integrate our businesses and solutions, you will get the chance to learn more about Netigate and its capabilities, to see if they will be a good fit for your needs. 

We know most of you personally, and we want to take a little more time to thank you once again for believing in us, for sharing your ideas with us, and for getting excited about our vision for the future of CX. 

In short, for taking us where we are now. 

We have a lot more to achieve together! 

Suvi Lindfors and Carlos Del Corral 

Lumoa Co-Founders