Last updated on February 29, 2024
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Ask Lumoa is our new way to get a deeper understanding of your customer voice. Essentially, you can select any type of data you want (such as from a certain timeframe or touchpoint) and then “Ask Lumoa” what you want to know about this data. Our AI will then generate you a clear and reasonable response to your question.
You can read more about Ask Lumoa in our Getting Started guide. Ask Lumoa is currently in Beta right now while we iron out all of the issues for a full release. If you would like to beta test the feature, please contact your CS manager or email [email protected]
Lumoa now offers the ability to alter colors and branding through the app, so that it matches your own company themes. As an example, you could change the colors for:
You can see all of the available styles from this article on custom colors in our knowledge base. Right now this is also a beta feature that has not yet been rolled out to everyone. If you are interested in this feature, please contact your CS manager or email [email protected]
AI Answers allows you to create a question that will be associated with each feedback. An example question could be something like:
Our AI will then take your question, and for each feedback, attempt to answer that question. So if you have 100 comments, GPT would be able to tell you how many it believes describe a software bug, or how many people are going to churn.
Below you can see some graphs that were created on the questions above, and that the AI has attempted to answer:
This feature is something we are still developing and is in beta upon request. Contact your CS manager or email [email protected] to learn more!
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:
That’s all folks! Thanks for reading!
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