Product News – February 2024
Last updated on February 29, 2024
Lumoa Product News for February 2024
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Getting Started with Ask Lumoa
Ask Lumoa is our new way to get a deeper understanding of your customer voice. Essentially, you can select any type of data you want (such as from a certain timeframe or touchpoint) and then “Ask Lumoa” what you want to know about this data. Our AI will then generate you a clear and reasonable response to your question.
You can read more about Ask Lumoa in our Getting Started guide. Ask Lumoa is currently in Beta right now while we iron out all of the issues for a full release. If you would like to beta test the feature, please contact your CS manager or email [email protected]
Get your company colors and branding in Lumoa
Lumoa now offers the ability to alter colors and branding through the app, so that it matches your own company themes. As an example, you could change the colors for:
- The Positive and Negative Impact associated with Topics
- The Graphs on the Impact page
- Key features like the Filters, Dashboard bar, Share button,
- And more!
You can see all of the available styles from this article on custom colors in our knowledge base. Right now this is also a beta feature that has not yet been rolled out to everyone. If you are interested in this feature, please contact your CS manager or email [email protected]
New Feature – AI Answers
AI Answers allows you to create a question that will be associated with each feedback. An example question could be something like:
- Does this feedback describe a software bug
- What is the client emotion in this feedback
- Is the customer voicing this feedback likely to churn
Our AI will then take your question, and for each feedback, attempt to answer that question. So if you have 100 comments, GPT would be able to tell you how many it believes describe a software bug, or how many people are going to churn.
Below you can see some graphs that were created on the questions above, and that the AI has attempted to answer:
This feature is something we are still developing and is in beta upon request. Contact your CS manager or email [email protected] to learn more!
Upcoming webinars
- Lumoa Basic Training – Are you a new user, or just want to brush up on key terms? This one is for you!
- Lumoa Basic Training, but in Finnish – Puhutko suomea? Kannattaa rekisteröityä!
- Ask Lumoa Interactive webinar – Check out Ask Lumoa in action in this exciting webinar!
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:
- Ask Lumoa Getting Started guide – Find the best new way to get to the heart of your data
- Custom Colors – Set new colors and branding in Lumoa
- Single Feedback GPT Summaries – Let our AI tell you how your customers are feeling
That’s all folks! Thanks for reading!