Product News – June 2023


Last updated on July 6, 2023

Lumoa Product News for June 2023

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Get email summaries with Lumoa GPT

A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button. Now, you can get similar summaries delivered to your inbox every Monday morning, without you have to do any work!

  • Automatically get summaries of thousands of feedback
  • Summaries are done on a per card basis, you could get multiple at once!
  • Safe and secure – none of your data will be stored anywhere outside of Lumoa

Below is an example of the type of summary you might receive. It contains a brief summary of the data overall, as well as changes in scores and common Topics associated with your data.

image - Lumoa

If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or [email protected] to get started! In the meantime, you can check out our GPT FAQ to learn more

Change card types on the fly

With our new save a card modal on the new Impact page, we know we needed to do a face lift for how Cards and List Cards and created.

Now, on any Dashboard, there is an option for “Change card type” that will let you swap between List cards and normal Cards. Instead of making 20 cards for each country you operate in, make ONE list card targeting the country filter!

list+card+type+change - Lumoa

Check out our guide on creating cards in our knowledge base to learn more.

New Norwegian Topic Modeling

We now offer an AI that will analyze your feedback and create Topics, in Norwegian! The Topics will be created in Norwegian, based on the comments found in the feedback, regardless of the language used in the comment.

You can turn on Topic Modeling using this guide. This will let the Lumoa AI generate Topics for you, dynamically, based on what your customers are talking about. It will even learn over time, based on your specific data.

Upcoming webinars

New guides in the Knowledge base to level up your Lumoa experience

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:

Updates to existing guides:

Other updates:

That’s all folks! Thanks for reading!

Create a Free CX Analytics Account with Your Data

  • AI-Powered Analytics
  • First CX Platform to Integrate GPT
  • See what exactly impacts your CX
  • NPS, CSAT, custom KPIs and open-feedback
  • 40+ Integrations for survey and review platforms

Latest Articles

What is the Role of AI in Customer Feedback Analysis? 21 Nov 2023

Artificial Intelligence (AI) is used everywhere in customer experience management, especially in customer feedback analysis. Learn how you can benefit Natural Language Processing and why you should use a combination of machine learning and human intelligence.

Read more
How to Analyse Customer Feedback: A Real-Time Approach 16 Oct 2023

What is real-time customer feedback? Find out why you should collect and analyze customer feedback as it comes in real time.

Read more
The Definitive Guide to Creating a Standout Customer Experience Strategy Template 12 Sep 2023

The customer is a mysterious creature. Just ask any business owner. And to achieve sustainable, long-term success, you need to understand what your customers want and need. One example is that, for a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for […]

Read more