Product News – May 2022
Last updated on March 17, 2023
Lumoa Product News for May 2022
Integrations hub gets further improved!
We have spoke before about how Lumoa can pull your web data through an API, with no fees to setup, and it takes just a few minutes! Now this process can be done on a more precise scale, allowing you to filter between apps within the same collection:
- Pull reviews from popular places like Facebook, Zendesk, Trustpilot, Amazon, and more!
- No silos – Store all your App Store, Google play, and other reviews in the same place
- Go big or go small – Filter your data to view just a single app, or all of them together for an overall view of customer experience
Check out all the integrations below, or Admins can use this link to visit the Survey Hub directly and get started pulling in new data!
New Insights logic on the Impact page!
We have two new easy ways for you to look at your Insights on the Impact page. These let you find related trends within your data, such as when people talk about X issue, they often do it from Y region.
- Related Insights – When people talk about this Insight, they often use these words or phrases in the same feedback
- Filter Insights – When people are talking about this Insight, they often are associated with these filters.
- Check out the guide to read more about the logic in detail
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
- Getting Started – Which Type of Data can you Upload in Lumoa – Great for if you have a new Touchpoint
- Basic Troubleshooting Steps with Lumoa – Running into some issues? Start here to resolve them
- Automatically Generated Insights – added Filter Insights and Related Insights, explained further above
Recent webinars!
We had a fabulous webinar recently that showcased the power of Closing the Loop within Lumoa
That’s all folks! Thanks for reading!