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Lumoa is a customer insight platform that automatically generates customer insights that help you make better decisions
and measure the impact of investments using customer feedback.


Make Customer Feedback Actionable

Make The Right Decisions

Use customer feedback to validate decisions and investments and drive customer-centric growth.

Share Insights

Easily share insights from customer feedback across the organization, from support, product development to top management.

Improve Customer Experience

Find out what drives your customer experience up and down and with how much. Identify what you have to improve in your customer experience.

What our Customers Say About Us

With Lumoa you can easily overview all your data in UI and we can examine the data however we want, and track how different parts in the organizations impacts each other.

Kati Packalén, Head of Customer Experience at Postnord

Earlier we were manually going through and reading all the feedback. We have 60 parks and a lot of visitors so you can imagine how time consuming it was. Not to mention that we definitely cannot master all the languages. Lumoa allows us to bring all the feedback into one view, eliminates the manual work in creating insights and helps sharing the insights across company, including our CEO. Lumoa makes customer centricity much easier at Parques.

Gerardo Laino – Head of Customer Experience at Parques Reunidos

Lumoa is an extremely easy-to-use tool. It allows us to consolidate customer input from different channels. It also helps us optimize our services by finding concrete root causes of any issues.

Jani Heinola, Planning & Strategy of Digital Channels at Telia

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