AI in Customer Experience: Finding the Right Balance for Optimal Outcomes

Have you been wondering about the influence of large language models like GPT on customer experience? Do you want to learn more about the opportunities and challenges it presents, and how you can use it to your advantage?

In this webinar, Chris Crosby, Craig Stoss, and Vytenis Pakenas will talk about the following:

  • Discuss the best practices for finding the right balance between automation and personalization in CX. 
  • Discuss the potential risks associated with large language models like GPT, such as errors, miscommunications, and limitations.
  • Discuss the future of CX – how AI and GPT will continue to shape the field, including new opportunities, challenges, and considerations.