Learn about the latest customer experience trends!

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Is CX broken? And what you can do about it .. In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.
How to use customer insights to close the loop with your customers In this webinar, we look at how to use Lumoa insights to identify exactly what your customers are saying that is affecting their experience.
How to Get Started with Customer Centricity Check out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
Using Customer Feedback to Drive Action Join Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.
Customer Support: Using insights to hear your customers, engage your employees and improve your profits Learn how to utilize customer insights in customer support with Richard Jeffreys, CX expert and founder of CX All.
Customer Success 101: SaaS Startup’s Secret To Growth Want to hear Customer Success stories and best practices from the Customer Success Heroes? Download the webinar and find out how customer success can influence a startup!
Surveys: How to avoid pitfalls and take advantage of AI Watch the webinar together with Matthieu Bonelli, CX coach at CXMania, to learn how to use surveys to drive customer centricity and get actionable insights to support your decision making.
Why CX Is Vital To Your Organization We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.
Customer Agency & Lumoa: B2B Customer Experience In The Nordics Learn what are the latest trends in business-to-business customer experience management and find out about the best practices in the field from the experts!
Customer centricity, a necessity or an option? Download and listen to our webinar to learn how and why to build and spread customer-obsessed culture and practices in your company.
CX As a Winning Business Strategy The host, Joanna Carr – strategic CX advisor at Allegro and founding member of European Customer Experience Organization (ECXO), shares her expertise on CX as a business strategy.
Marketing Clinic & Lumoa: Customer Experience Benchmarks In The Nordics Marketing Clinic and Lumoa are joining forces to host a live discussion on the state of Customer Experience in the Nordics. Watch the free webinar as we share valuable insights, up-to-date facts and essential information while answering your most burning questions.
Turn Unhappy Customers into Opportunities Join our webinar to learn how to build a successful customer experience management strategy and to avoid common mistakes when working with customer feedback.
Miten liikkeelle asiakaslähtöisessä kehityksessä? Webinaarissa käydään konkreettisten asiakasesimerkkien kautta läpi tärkeimmät ensimmäiset askeleet asiakaslähtöisen toiminnan ja kulttuurin rakentamisessa.

Available for download

Turn Unhappy Customers into Opportunities Join our webinar to learn how to build a successful customer experience management strategy and to avoid common mistakes when working with customer feedback.
Marketing Clinic & Lumoa: Customer Experience Benchmarks In The Nordics Marketing Clinic and Lumoa are joining forces to host a live discussion on the state of Customer Experience in the Nordics. Watch the free webinar as we share valuable insights, up-to-date facts and essential information while answering your most burning questions.
Customer centricity, a necessity or an option? Download and listen to our webinar to learn how and why to build and spread customer-obsessed culture and practices in your company.
Customer Agency & Lumoa: B2B Customer Experience In The Nordics Learn what are the latest trends in business-to-business customer experience management and find out about the best practices in the field from the experts!
Why CX Is Vital To Your Organization We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.
Surveys: How to avoid pitfalls and take advantage of AI Watch the webinar together with Matthieu Bonelli, CX coach at CXMania, to learn how to use surveys to drive customer centricity and get actionable insights to support your decision making.
Customer Success 101: SaaS Startup’s Secret To Growth Want to hear Customer Success stories and best practices from the Customer Success Heroes? Download the webinar and find out how customer success can influence a startup!
Customer Support: Using insights to hear your customers, engage your employees and improve your profits Learn how to utilize customer insights in customer support with Richard Jeffreys, CX expert and founder of CX All.
Using Customer Feedback to Drive Action Join Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.
How to Get Started with Customer Centricity Check out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
How to use customer insights to close the loop with your customers In this webinar, we look at how to use Lumoa insights to identify exactly what your customers are saying that is affecting their experience.
Is CX broken? And what you can do about it .. In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.

Get in touch with our team and we will:

  • Schedule a zero-obligation chat, where you can tell us about how you collect and use customer feedback now.
  • Set up a demo with your own data, so you can play around with Lumoa and show it to your colleagues.
  • Plan a follow-up, to answer all your questions about the demo and see if there’s a fit.

Not convinced yet? Try Lumoa for free.

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