Map the customer journey with Lumoa

The customer journey - every good business has one. But how many businesses are tracking their customers as they flow through this journey?

Probably some! But how many are able to identify where in the journey a customer leaves you feedback, and then act on that feedback to improve that part of the journey? Hint: not many!

This is where our next Lumoa webinar comes in! We are going to be detailing how you can create and track the different stages of your customer journey, then notify the right people about issues, all without having to leave Lumoa!

The webinar will cover:

  • Sending feedback to Lumoa to properly identify the journey
  • Creating cards to track each step
  • Responding to feedback and closing the loop with your team