Lumoa / Webinars / Customer-centric culture: what it is and how you create one
Back

Customer-centric culture: what it is and how you create one

Have you ever wondered if your organization truly has a customer-first culture? Discover the importance of a CX culture and how to promote it in practice, with real-life examples and tips from the pros.

In this webinar, Helen Rigamonti, Per Johansson, and our very own Suvi Lindfors will talk about the following:

  • What is a customer-centric company culture?
  • Why is it important and what can you do to convince others that it is?
  • How to promote a customer-centric culture in practice?
  • When a customer-centric culture works and when it does not, using real-life examples.
  • What is the role of employee experience in delivering a great customer experience?