Have you ever wondered if your organization truly has a customer-first culture?
Discover the importance of a CX culture and how to promote it in practice, with real-life examples and tips from the pros.
In this webinar, Helen Rigamonti, Per Johansson, and our very own Suvi Lindfors will talk about the following:
- What is a customer-centric company culture?
- Why is it important and what can you do to convince others that it is?
- How to promote a customer-centric culture in practice?
- When a customer-centric culture works and when it does not, using real-life examples.
- What is the role of employee experience in delivering a great customer experience?