Turn Unhappy Customers into Opportunities

Learn how to build a successful Customer Experience Management (CXM) strategy and to avoid common mistakes when working with customer feedback.

Join Delfin and Suvi in this webinar and find out:

  • how to build customer experience management from scratch
  • how do you know if you’re delivering a great customer experience
  • how to turn unhappy customers into opportunities

About the Speakers

Delfin Vassallo is a multicultural digital mind with powerful digital media baggage as a result of 25 years in advertising, marketing, social business, and customer experience. Keenly focused on measurable results Delfin has worked for a number of global brands and blue-chip companies from Nestle and Unilever to Pepsi, Nokia, and Salesforce.

Suvi Lindfors is a co-founder of Lumoa, customer experience analytics. Has 15+ years of experience in driving consumer focus both within corporations incl. Telia, Nokia, and Microsoft & via consulting. Loves helping customers and solving their problems.