Turn Unhappy Customers into Opportunities

Join our webinar to learn how to build a successful customer experience management strategy and to avoid common mistakes when working with customer feedback.

You will find out

  • how to build customer experience management from scratch
  • how to know if you’re delivering great customer experience
  • how to turn unhappy customers into opportunities

Our expert panel

Delfin Vassallo is a multicultural digital mind with a powerful digital media baggage as a result of 25 years in advertising, marketing, social business and customer experience. Keenly focused on measurable results Delfin has worked for a number of global brands and blue-chip companies from Nestle and Unilever to Pepsi, Nokia and Salesforce.

Suvi Lindfors is a co-founder of Lumoa, customer experience analytics. Has 15+ years of experience of driving consumer focus both within corporations incl. Telia, Nokia and Microsoft & via consulting. Loves helping customers and solving their problems.