We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.
Gerardo has over 20 years of experience in CX and customer research and now leads a large team of experience champions at Parques Reunidos.
What you will get out from the webinar:
- Learnings from Gerardo on how to manage CX at scale
- Learn how Lumoa helped the creation of new VoC processes at Parques Reunidos
- Learn how to find actionable insights from feedback
- Q & A session at the end of the webinar