How to Analyse Support Conversations at Scale: GPT + Lumoa CX Platform in Action
You know how painful it is to try and analyse conversations at scale for a support centre!
Why are people calling? How does the interaction with our agents impact how customers feel? What can we do to reduce the number of conversations?
In this webinar Carlos Del Corral, CEO and co-founder at Lumoa will:
Demo how Lumoa returns in real time “reason for contact” and “root cause” for every interaction
Show the aggregated analysis that points to recurring issues and their impact on your business
Introduce upcoming developments for Lumoa+GPT integration
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