Available For Download – Lumoa



How to use public reviews to improve customer experience In this webinar, we show how it is possible to leverage public reviews and open text comments to take action and improve the overall customer experience.
What’s happening in Customer Experience for Telecom companies In this panel packed with telcos expertise, we look at key challenges and trends in customer experience as telecom companies enter 2023.
Is CX broken? And what you can do about it .. In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.
How to use customer insights to close the loop with your customers In this webinar, we look at how to use Lumoa insights to identify exactly what your customers are saying that is affecting their experience.
How to Get Started with Customer Centricity Check out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
Using Customer Feedback to Drive Action Join Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.
Customer Support: Using insights to hear your customers, engage your employees and improve your profits Learn how to utilize customer insights in customer support with Richard Jeffreys, CX expert and founder of CX All.
Customer Success 101: SaaS Startup’s Secret To Growth Want to hear Customer Success stories and best practices from the Customer Success Heroes? Download the webinar and find out how customer success can influence a startup!
Surveys: How to avoid pitfalls and take advantage of AI Watch the webinar together with Matthieu Bonelli, CX coach at CXMania, to learn how to use surveys to drive customer centricity and get actionable insights to support your decision making.
Why CX Is Vital To Your Organization We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.