How can we use the science of happiness in CX?The role of human emotions and happiness in customer experience is often overlooked, yet it holds significant potential for shaping sustainable competitive advantage. How can we leverage the science of happiness to enhance CX initiatives?
Benchmarking: How to Stand Out in Your IndustryBy setting internal or external standards through benchmarking, your business can measure its progress and strive for growth. But how do you approach them? What are the benchmarks for different sectors, and what differentiates the top performers?
Lumoa + GPT DemoWhat does Lumoa look like with an integrated GPT? Let's find out!
Watch this demo showcasing Lumoa with an integrated GPT, where we show concrete use cases, real-time issue pinpointing, and exciting future developments.
Why are we still talking about CX in Financial Services?Our panel of experts will discuss the current trends affecting customer service in financial services, as well as provide strategies you can implement to ensure your organization continues to offer excellent customer experiences even in tough times.
How to re-energize your VoC programmeJoin Carlos del Corral as he sits down with Mark Barrett and Sian Kerr from Watermelon research to discuss how to assess and re-energize your VoC programme.
How to Get Started with Customer CentricityCheck out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
Using Customer Feedback to Drive ActionJoin Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.