Join Carlos del Corral as he sits down with Merete Medle to talk about what telcos can learn about CX from other industries - and the other way around.
Merete – who has been a CX leader both at Telia and ICE, and who is now Customer Journey Leader at Peab Realestate Development – will share her broad customer experience knowledge and expertise. Merete and Carlos:
- Talk about her personal experience leading CX efforts in different contexts
- Share how telecoms can build a reputation and be top-of-mind for their customers
- Discuss how to leverage data from different channels and look at the full customer journey
- Explore tactics to move past surveys when seeking customer insights