Customer centricity, a necessity or an option?

Download and listen to our webinar to learn how and why to build and spread customer-obsessed culture and practices in your company.

You Learn

  • How to convince every single employee of your company to deliver great customer experience?
  • How to connect your company culture to customer-centric strategy?
  • How to persuade top management of your company that customer-centricity is a necessity, not an option?


Ian Golding is a highly influential freelance Customer Experience consultant, who advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world.

Suvi Lindfors is a co-founder of Lumoa, customer experience analytics software. Has 15+ years of experience of driving consumer focus both within corporations incl. Telia, Nokia and Microsoft & via consulting. Loves helping customers and solving their problems.