Customer Agency & Lumoa: B2B Customer Experience In The Nordics

Learn what are the latest trends in business-to-business customer experience management and find out about the best practices in the field from the experts!

You’ll find out

  • What are the top customer experience challenges and priorities for B2B companies in the Nordics
  • Which departments are involved into Customer Experience Management
  • How companies measure ROI and how should you do it
  • and more! (incl. Q&A session)


Thomas Laursen
Chief Consultant at Customer Agency

Suvi Lindfors
Co-founder of Lumoa