Suvi Lindfors will host Ian Golding and Edwin Best to discuss the importance of building relationships across departments to prepare for CX success.
During the conversation, Ian and Edwin will:
- Examine why businesses are shifting from “one-man armies” to “organization-wide collaboration”
- Reinforce why it is necessary to build CX initiatives that go beyond the CX department
- Share tactics on how to sell customer experience to the rest of the organisation
- Discuss what can be done when a CX programme is met with resistance
- Introduce some real-life examples from their hands-on experience with CX and CI programmes