Using Customer Feedback to Drive Action

Join Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.

In this webinar, you will

  • Discover the stages of customer-oriented development
  • Hear tips for choosing your first development based on voice of the customer
  • See how to measure success and results
  • Find practical tools for modelling customer journey and identifying further areas for development
  • Learn how to build a roadmap for customer centricity


Mika Raulas from Roger Studio is one of the pioneers in developing customer-oriented businesses in Finland. Mika has worked across various industries to help companies become more customer centric and digitalise marketing, sales and customer service. Roger Studio is a Finnish consulting company that helps companies grow through improved customer experience and more efficient operational models.