Lumoa hosted a panel to discuss what is happening in customer experience for telecom companies.
Join CX professionals with experience at companies such as A1 Telekom Austria, Fibrus, and Telia to hear about the most recent trends and challenges for telecoms when it comes to offering great experiences to their customers.
Fabrizio Trotti from Lumoa moderates the conversation with a panel full of telecoms expertise:
The panel discusses:
Ana Simic – Ana is Managing Director at DAIN Studio Austria where she helps companies with their AI and digital strategies. Her background is in marketing and customer engagement, and she has covered managerial positions at A1 Telekom Austria with direct ownership of those areas.
Suvi Lindfors – Suvi has a vast knowledge and expertise in both Customer Experience and Customer Insights management, having spent more than 10 years in related roles at Telia, Nokia, and Microsoft. She is now co-founder of Lumoa, the customer feedback analytics solution that looks at any interaction with customers to tell you what to do next to grow your business.
Stephen Riley – Stephen has a strong background in Customer Experience, Customer Service Management and Service Delivery. He is now Head of Customer Service Operations at Fibrus and has previously work for more than 10 years in the telecoms industry, helping to identify and fix gaps that contributed to a poor experience for the customers.