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Is CX broken? And what you can do about it ..

In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.

During this fireside chat, Carlos and Kati will talk about their respective experience leading CX programs at large organizations in Europe. They will:

  • Review the role of CX heading into 2023
  • Discuss what is fundamentally broken in CX
  • Explore why so many companies struggle to deliver great experiences to their customers
  • Consider how typical CX challenges can be addressed

In addition, they will also take questions from the audience.

If you are interested but cannot make this time, a recording of the fireside chat will be available for all those who registered.

About the speakers

Kati is a passionate CX advocate who has spent most of her career in PostNord, in most recent years responsible for Customer Experience and Brand Experience. The years in logistics have given Kati a vast understanding of CX formation in an environment which is full of dependencies. Kati is a firm believer that actions should be based on customer insights when working with CX.

Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.