Webinaarissa käydään konkreettisten asiakasesimerkkien kautta läpi tärkeimmät ensimmäiset askeleet asiakaslähtöisen toiminnan ja kulttuurin rakentamisessa.
In this webinar, you will
- Discover the stages of customer-oriented development
- Hear tips for choosing your first development based on voice of the customer
- See how to measure success and results
- Find practical tools for modelling customer journey and identifying further areas for development
- Learn how to build a roadmap for customer centricity
Mika Raulas from Roger Studio is one of the pioneers in developing customer-oriented businesses in Finland. Mika has worked across various industries to help companies become more customer centric and digitalise marketing, sales and customer service. Roger Studio is a Finnish consulting company that helps companies grow through improved customer experience and more efficient operational models.