Considered the relationship between Customer Support teams and upper management in the C-Suite. Does it remind you of a Nancy Meyers rom-com, or does it seem more like a Shakespearean drama? In this webinar, Nate Brown delves into the complexities of this relationship and offers several key tips for making it successful. Don't miss out – watch the replay now!
In this webinar, Nate Brown and Fabrizio Trotti discuss the complexities of the relationship between customer support and the c-suite.
Here’s what to expect.
- Why customer support and C-suite seem to be speaking two different languages.
- What role do metrics such as NPS and CSat have in sharing information with upper management.
- How customer support can help build an engine that makes VoC come to life.
- The role of Employee Experience in customer support teams.
- When Generative AI can be used and how it can help to strengthen the relationship.