Shaping the Future of Personalized Banking with AI

In this fireside chat, Gregorio and Carlos will cover:

•  Integrating AI with Human-Centric Service Models
•  Building Trust through Transparent AI Use
•  Adapting to Different Generational Banking Habits
•  Hybrid Customer Service Models
•  Leadership in AI-Driven Transformation

About the Speaker

Gregorio Uglioni Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, and creating a positive customer impact while relentlessly nurturing a positive innovation culture. His cross-industry engagement for the development of the customer experience discipline (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-sellers “Customer Experience 3” and “Customer Experience 4”) and his in-depth know-how allowed him to be recognized and awarded several time in Customer Experience Community.

Carlos del Corral – Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.