Lumoa Product News for March 2024

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Lumoa joins Netigate

Exciting news! Lumoa is now apart of Netigate. We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer!

You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024.

Integration with Netigate Surveys

Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! Contact your CS manager or email [email protected] to learn more!

In the future, we plan on offering you more ways to collect and analyze the voice of your customers, as Lumoa and Netigate refine their partnership and offerings. Sign up for our webinar to learn more!

Anonymization for your exact needs

Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. Now, we developed the ability to create rules and logic that will anonymize exactly what you need

The rules can be created to do things like:

• Anonymize rare names, number strings, or emails

• Anonymize specific terms and features relevant to your industry

• Disable the AI from anonymizing certain names, such as the names of just your Agents that might get mentioned

To get started with anonymization, or to get started with creating custom rules, contact your CS manager or email [email protected]!

Upcoming webinars

• Netigate and Lumoa – Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024.

New guides in the Knowledge base to level up your Lumoa experience ????

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

• Netigate and Lumoa FAQ – General questions answered

• Ask Lumoa Use Case Demo – Watch Taru go over common use cases for Ask Lumoa

• Anonymize data in Lumoa – Updated with the new rules and logic

That’s all folks! Thanks for reading!