From Customer Experience to Business Value is a workbook to help you prioritise and sell customer experience initiatives Most companies nowadays agree that customer experience is important, but the real challenge starts when it’s time to prioritise customer experience initiatives over other actions that seem to have a clearer business value.

Discover customer experience trends in our State of Customer Experience in the Nordics report: from the impact customer experience management has in organisations to the usage of CX related metrics. Our State of Customer Experience in the Nordics report dives into: What are the key focus areas and challenges for companies that focus on customer […]

In this Guide to ROI of Customer Experience you will find: guidelines on how to understand the business value and ROI (Return On Investment) of customer experience new ideas on how to adjust the familiar concepts to your company a pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company an excel that […]

By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will enable you to reduce churn and increase your revenue. Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.