Original Research – Lumoa

Select topic b2b customer experience business value of customer experience customer experience customer experience department customer experience in banking customer experience in retail customer experience kpis customer experience metrics customer experience survey how to guides NPS - Net Promoter Score original research ratings and reviews


State of Customer Experience 2023

Discover customer experience trends in our State of Customer Experience report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: KPIs and Goals for 2023 and Beyond CX Challenges, Analyzing the Impact of CX Initiatives, and ROI Calculations Evaluating CX Resources […]
2022 State of Shopping Apps

The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe. The report will cover: Why users have a better experience on Android mobile shopping apps than on iOS. How usability […]
State of Customer Experience 2018

Discover customer experience trends in our State of Customer Experience 2018 report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: Key Focus Areas and Challenges Impact of Customer Obsession Customer Experience KPIs
Customer Experience in Banking Stats

9 out of 10 customers who feel valued from their bank will stay loyal to it. That’s why it is important for banks to build better services and products that meet their customers’ biggest needs, while at the same time ensuring that every change will benefit the business. To do that, CX and CI managers […]