It’s a competitive business world, and companies that listen to their customers and act on their feedback are the ones that succeed. Lumoa provides the clarity needed to see which areas require focus and how to act on them effectively. Case Study Overview In this case study, you’ll learn how Lumoa takes complex, scattered feedback […]

As we move through 2024, AI’s impact on customer interactions is growing faster than ever.In the report, we cover a bunch of important findings about AI—how it’s used today, how it’s changing things, the good stuff it brings, how much money it can save, and what the future might look like. Here are some of […]

Ready your keyboard or your favorite pen and transform your Customer Experience that will take your business to new heights! This comprehensive Customer Experience Strategy Template is designed to guide you through the process of creating a winning CX strategy that resonates with your customers and drives business success. What’s Inside? A Step-by-Step Guide: Go […]

Jumpstart your VoC analysis with a ready-to-use template, saving you valuable time and resources. Implement changes that matter, enhancing customer experience and contributing to your business’s success. Designed for simplicity and effectiveness, this template is your key to unlocking valuable customer insights and driving positive change in your business. Inside the Template: Guided Analysis: Go […]

Discover customer experience trends in our State of Customer Experience report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: KPIs and Goals for 2023 and Beyond CX Challenges, Analyzing the Impact of CX Initiatives, and ROI Calculations Evaluating CX Resources […]

The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe. The report will cover: Why users have a better experience on Android mobile shopping apps than on iOS. How usability […]

Discover customer experience trends in our State of Customer Experience 2018 report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: Key Focus Areas and Challenges Impact of Customer Obsession Customer Experience KPIs

9 out of 10 customers who feel valued from their bank will stay loyal to it. That’s why it is important for banks to build better services and products that meet their customers’ biggest needs, while at the same time ensuring that every change will benefit the business. To do that, CX and CI managers […]