Original Research – Lumoa

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2022 State of Shopping Apps

The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe. The report will cover: Why users have a better experience on Android mobile shopping apps than on iOS. How usability […]
State of Customer Experience in the Nordics

Discover customer experience trends in our State of Customer Experience in the Nordics report: from the impact customer experience management has in organisations to the usage of CX related metrics. Our State of Customer Experience in the Nordics report dives into: What are the key focus areas and challenges for companies that focus on customer […]
Customer Experience in Banking Stats

9 out of 10 customers who feel valued from their bank will stay loyal to it. That’s why it is important for banks to build better services and products that meet their customers’ biggest needs, while at the same time ensuring that every change will benefit the business. To do that, CX and CI managers […]