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A message from the founders

Hi everyone! Suvi and I have some very exciting news to share! When we started Lumoa, we wanted to give every employee, in every organization the power to make the right decisions based on the Voice of the Customer. We had directly experienced how challenging it is to collect, analyse, report on customer feedback, and […]

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wesley.santos
26 Mar 2024
Netigate acquires Lumoa to better harness the power of feedback

Netigate and Lumoa join forces giving birth to a new leading European experience management solution.     Today, Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. This strategic move unites two leading European innovators who are committed to bringing the voices […]

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wesley.santos
26 Mar 2024
Lumoa becomes the first CX platform to integrate GPT

This is Carlos del Corral, CEO and co-founder of Lumoa. And I have some very exciting news to share! By now, we have all heard about the new generative AI solutions that have taken the market (every market) by storm. OpenAI and its ChatGPT product first and foremost. In fact, if you are on LinkedIn, […]

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Lumoa
4 Apr 2023

Recently posted

Product News – July 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment. This is really […]

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Garen
17 Jul 2022
Product News – June 2022

Lumoa Product News for June 2022 Share Dashboards directly with other users! Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!: Copy any Private Dashboard to get a sharable link Links given to teammates […]

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Garen
17 Jun 2022
Measuring Digital Experiences with Lumoa and Giosg

Measure and improve your digital experiences with Lumoa and Giosg. Find out what is the easiest way to collect feedback and get actionable insights from your digital channels.

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Lumoa
15 Oct 2021
Product News – May 2022

Lumoa Product News for May 2022 Integrations hub gets further improved! We have spoke before about how Lumoa can pull your web data through an API, with no fees to setup, and it takes just a few minutes! Now this process can be done on a more precise scale, allowing you to filter between apps […]

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Garen
17 May 2022
Product News – April 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook, Zendesk, Trustpilot, Amazon, and more! Not just […]

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Garen
17 Apr 2022
Product News – March 2022

Lumoa Product News for March 2022 New preview for Lumoa Surveys Lumoa Surveys through the UI just got a lot better! New Preview gives you a real time view in to your survey Available in any language Complete Feedback Lifecycle – Make the survey, send it to your customers, analyze the results all in Lumoa! We have lots more […]

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Garen
17 Mar 2022
Product News – February 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! With this integration you will: Pull over CSAT responses that your Zendesk agents receive Analyze the comments in Lumoa using AI Gain insights into common […]

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Garen
17 Feb 2022
Carlos del Corral Appointed as the CEO of Lumoa

Carlos del Corral has been appointed as the new CEO of Lumoa as of 17th December 2021.

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Lumoa
17 Dec 2021
New Partnership: Lumoa in joint partnership with Forsta

The partnership between Lumoa and Forsta will streamline open-ended feedback using artificial intelligence to drive better-informed decisions.

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Lumoa
1 Nov 2021